Terms of Service

These Terms of Service (“Terms”) govern access to and use of SendPilot (“SendPilot,” “Service,” “we,” “us,” or “our”).

By creating an account, accessing, or using SendPilot, you agree to these Terms and our Privacy Policy.

If you use SendPilot on behalf of a company or other organization, you represent that you have authority to accept these Terms on its behalf.

SendPilot provides AI-assisted email outreach and email productivity tools.

Features may include:

• lead and contact organization;
• campaign management;
• AI-assisted research;
• email draft and follow-up generation;
• connected email account functionality;
• email sending;
• reply detection and classification;
• follow-up workflows;
• campaign statistics and activity tracking; and
• related email productivity features.

Features may change as the Service develops.

Users are responsible for maintaining the security of their SendPilot account and credentials.

Users must provide accurate information when creating and maintaining an account and must not allow unauthorized persons to access the Service through their account.

Users are responsible for activity performed through their SendPilot account.

SendPilot allows users to connect supported email services, including Gmail, Google Workspace, Outlook, and Microsoft 365.

Connecting an email account requires the user to authorize SendPilot through the applicable provider's authorization process.

SendPilot will request only permissions necessary for supported user-facing functionality.

By connecting an email account, you authorize SendPilot to use the permissions you grant to provide features such as sending authorized emails, retrieving and identifying replies, displaying relevant communications, classifying replies, and managing follow-up workflows.

You may disconnect a connected email account or revoke authorization through the applicable provider.

Use of Google user data is additionally governed by the Google API Services User Data Policy and the Limited Use requirements as described in our Privacy Policy.

Users retain responsibility for the leads, contacts, messages, instructions, campaign information, and other content they provide to SendPilot.

Users represent that they have the necessary rights and lawful basis to provide and use such information through the Service.

Users grant SendPilot the limited rights necessary to process such information solely for operating, maintaining, securing, and providing the Service.

SendPilot may use artificial intelligence to provide research assistance, generate email drafts and follow-ups, classify replies, and provide suggestions.

AI-generated output may contain errors, omissions, or inaccurate information.

Users are responsible for reviewing AI-generated content before sending, publishing, or relying on it.

SendPilot does not guarantee the accuracy or suitability of AI-generated content.

Google Workspace API data is not used to develop, train, or improve generalized or non-personalized AI or machine learning models.

Users are responsible for their sending activity and for ensuring that their use of SendPilot complies with applicable laws, regulations, contractual requirements, and email provider policies.

Users are responsible for:

• determining whether they are permitted to contact recipients;
• maintaining appropriate contact information;
• ensuring message content is lawful and accurate;
• honoring unsubscribe, opt-out, and suppression requests;
• avoiding deceptive or misleading sender information; and
• complying with applicable email, privacy, marketing, and anti-spam requirements.

SendPilot does not provide legal advice regarding whether a particular message or campaign is lawful.

Users may not use SendPilot to:

• send spam or unlawful unsolicited communications;
• conduct phishing or credential theft;
• distribute malware or malicious content;
• engage in fraud or deceptive practices;
• impersonate another person or organization without authorization;
• harass, threaten, or abuse others;
• send illegal, misleading, or fraudulent content;
• violate privacy, intellectual property, or other rights;
• circumvent provider sending limits, security controls, or abuse protections;
• access email accounts or data without authorization;
• scrape or unlawfully obtain personal information;
• resell, disclose, or misuse data obtained through connected email accounts;
• interfere with the security or operation of SendPilot or third-party services; or
• use the Service for any activity prohibited by applicable law or relevant Google or Microsoft platform policies.

SendPilot may integrate with or rely on third-party services, including Google, Microsoft, artificial intelligence providers, hosting providers, email verification providers, payment processors, and other infrastructure providers.

Use of third-party services may also be subject to the terms and policies of those providers.

SendPilot is not responsible for changes, interruptions, restrictions, or availability of third-party services outside SendPilot's reasonable control.

Our collection, use, storage, and sharing of personal information is described in our Privacy Policy.

When SendPilot accesses Google user data, such access and use is subject to the additional protections and Limited Use commitments described in our Privacy Policy.

Users can disconnect supported email accounts and may request deletion of their SendPilot account data as described in the Privacy Policy.

Some SendPilot features may require a paid subscription.

Applicable prices, usage limits, billing periods, and plan features are presented when purchasing or managing a subscription.

Payments may be processed by third-party payment providers.

Unless otherwise stated, fees are charged according to the selected subscription plan.

Additional cancellation and refund conditions may be described in SendPilot's Refund Policy.

SendPilot may suspend or terminate access where reasonably necessary because of:

• violation of these Terms;
• suspected fraud or abuse;
• security risks;
• unlawful activity;
• harmful sending behavior;
• violations of third-party platform requirements; or
• activity that creates material risk to SendPilot, users, recipients, or service providers.

Users may stop using SendPilot at any time.

SendPilot may modify, update, suspend, or discontinue features from time to time.

We do not guarantee uninterrupted or error-free availability of the Service or third-party integrations.

SendPilot does not guarantee:

• email deliverability;
• inbox placement;
• recipient responses;
• leads or customers;
• sales or revenue;
• campaign performance; or
• accuracy of AI-generated output.

Results depend on many factors outside SendPilot's control.

To the maximum extent permitted by applicable law, SendPilot is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

To the maximum extent permitted by applicable law, SendPilot and its operators, affiliates, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunities, goodwill, or data arising from use of the Service.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

We may update these Terms as the Service, applicable laws, or platform requirements change.

Material changes may be communicated through the Service, website, email, or another appropriate method.

Continued use of SendPilot after updated Terms become effective constitutes acceptance where permitted by applicable law.

Questions regarding these Terms may be sent to:

SendPilot

Email: [email protected]

Website: https://sendpilot.pro