Refund Policy

Thank you for choosing SendPilot. We want every customer to have a great experience with our platform. This Refund Policy explains when refunds are available for subscriptions purchased through SendPilot.

SendPilot is offered as a subscription-based SaaS platform. Subscriptions are billed in advance on a monthly or annual basis and renew automatically unless canceled.

Customers may request a full refund within fourteen (14) days of their initial subscription purchase, provided the account has not substantially used the platform. Substantial use includes, but is not limited to: extensive AI-generated content; running outbound email campaigns; large-scale lead imports; significant consumption of platform resources. Refund eligibility is determined at SendPilot's reasonable discretion.

Subscription renewal payments are generally non-refundable. Customers are responsible for canceling their subscription before the next billing date if they do not wish to continue using the service.

If you believe you were charged incorrectly, charged multiple times, or experienced a payment processing error, please contact us immediately. Verified billing errors will be fully refunded.

If SendPilot experiences a prolonged technical outage or a critical service failure that prevents normal use of the platform, we may provide a full or partial refund at our discretion.

To request a refund, please contact [email protected]. Please include: your account email; transaction ID (if available); reason for your request. We typically review refund requests within five (5) business days.

If you experience an issue with your subscription, please contact us before initiating a chargeback. We are committed to resolving billing issues as quickly as possible.

If you have any questions regarding this Refund Policy, please contact [email protected].